Mark Woodhead's Blog (1)

I recently attended an event at which someone from a public sector organisation was talking about some future developments. In the course of this talk, she kept referring to local residents as 'customers' , and talking about 'customer service'. It occurred to me that, if we are to make progress with co-production, we need to move beyond this 'customer' mentality, this perception of local residents as 'customers' of services provided by public sector agencies, and we need to move instead to…