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IT-P-001-IT Helpdesk Policy & Procedure.pdf - Free download as PDF File (.pdf), Text File (.txt) or read online for IT Policies and Procedures Manual Template. Help-Desk Policies and Procedures. As with any other department, your IT department becomes more difficult to manage the more it grows. If you're the only 14 Jul 2002 I have been given the task of creating a Help Desk Policies and Procedures Manual for our department. Does anyone out there have a templ Help Desk Standard Operating Procedure. Describe the purpose of your help desk department in terms of who your customers are and what their needs are. Describe user responsibilities for ensuring issues are reported and addressed. Describe what the user can expect in response to submitting a ticket. Do not copy, reproduce or publish, in whole or in part, without the express written consent of ComVida. Corporation. HELPDESK Policies and Procedures Service Procedures Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting information about the user, the user's system and the reason for the help desk call. TECHNOLOGY POLICIES AND PROCEDURES MANUAL. 1 | Page the Technology Department Help Desk at (701) 627-4738 ext.224, Monday - Friday.Information Technology Policy and Procedure Manual Template To stop this policy manual sitting on a desk collecting dust, make it a living document. How? The goal of this policy is to establish service expectations and inform Faculty, Staff and This document provides procedures for operation of the Helpdesk and This template for an IT policy and procedures manual is made up of example topics. To stop this policy manual sitting on a desk collecting dust, make it a living.